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Sale Ends 5th of Feb 2020 | Free Shipping with Toll Priority for all orders over $99.
Sale Ends 5th of Feb 2020 | Free Shipping with Toll Priority for all orders over $99.

Exchanges & Returns

If you change your mind after purchase, you may exchange the product for another item, as detailed below.

Unfortunately, we do not offer refunds for change of mind.

To exchange an item, simply return the item to us at 2 Walter Street, Moorabbin, Victoria, 3189. Include a copy of the packing slip that was included with your order and note on this sheet what style / size / colour you wish to exchange it for.

All eligible* items for exchange :
Must be returned within 14 days.
The product must be in original condition (eg unused, unworn, unwashed, etc)
The product must have all of its original tags still attached
All product packaging must be included and in original condition
Basically the product should be in resellable condition. (ie you would be happy to receive it).

Change of Mind Defined:

As the name suggests, this is when you change your mind about wanting the product, ie you don’t like the colour, don't like the style, have ordered the wrong size, etc.

Notes on Returns

You should take care when opening the product so as not to damage it or the packaging, particularly when using knives or scissors.

We recommend sending your products back using a method that offers tracking to ensure you can track your returned items.

Returns may take up to 7 business days from when your package arrives back to us for our returns team to process. You will receive a returns processing notification once your return has been processed.

Replacement items will only be sent once the returned items have been received, processed and approved by our returns team.

We will not credit any freight fees that you have paid at purchase to have the product shipped to you, or the cost to send the returned items back to us.

If the return, in our reasonable opinion, is not compliant with our terms above we will contact you to arrange to ship the product back to you. You will be liable for the shipping costs both to and from us.

As we offer a flexible change of mind exchange policy please be aware that we actively monitor return rate frequency for fraud, abuse and general issues. In the event of elevated return frequency we may close or block your Account or deny you from making future orders.

Nothing in the above information is intended to exclude any statutory rights you have as a consumer under Australian Consumer Law.

Exchanges & Returns - Faulty Products

We strive to provide all customers with high quality products. If you have received a product that you believe is faulty please contact us via phone or email. Our customer service team will help resolve the problem as quickly as possible.

In order for us to review the faulty product you may be required to send us detailed images of the damage, defect or fault for assessment. We may ask you for further information to assess the claim.

If the defect is not clear via photo we may ask you to return the product to us for review before making a determination on the fault.

If the product is found to have a defect, we will replace or repair the product within a reasonable time-frame.

If the product is found not to be faulty or found to be out of warranty, we will contact you to determine whether you want us to dispose of the product or return the product to you at your cost. In this instance a refund will not be processed.

The product will not be deemed faulty if in our reasonable opinion the product has become faulty post sale due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ care instructions, use of the product in an abnormal way or failure to take reasonable care with the product.

We will fulfill any & all obligations as per Australian Consumer Law regarding faulty items. This means, in most cases, the remedy will consist of us repairing or replacing the garment within a reasonable time frame & returning it to you.